Help Center

No, accounts are limited to 1 account per person, per household.  If a customer is found to have multiple accounts, subsequent accounts will be deleted.     
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The Express Rewards Program is our rewards program that allows you to earn points that you can redeem for coupons that are valid on future purchases at Baseballexpress.com. There are three tiers in the program, and as you advance to a higher tier within the Express Rewards program, you earn rewards even faster.
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It's easy to join the Express Rewards program. Simply create your free account here. Whenever you make a purchase or complete another points-earning activity, the account that you are signed in to will earn points.
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You can always see your current points balance from the Express Rewards dashboard. You can also view available rewards, ways to earn more points and your previous loyalty activity history there.
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Yes, we can help merge points into one account if you have used multiple email addresses to place orders on Baseballexpress.com. We will verify that the names and addresses on the two accounts match. Please email: [email protected] to request.
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The points you earned on the canceled or returned items will be deducted from your Express Rewards balance when you cancel or return your order. It is possible to have a negative points balance after you cancel or return an order.
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If part of your order is cancelled, your points balance will be adjusted and the points equivalent to the cancelled items will be deducted from your balance. It is possible to have a negative points balance after you cancel part of an order.
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Points are added when your order ships from our warehouse. If you have any questions on the status of your order or are not seeing points added after receiving a shipment notice, please contact our customer service team at [email protected] and we will assist you in receiving the points earned.
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Your points expire after 12 months of inactivity.
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You can extend the expiration date of your points by a year by completing any of the activities that would earn additional points.
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Points can be redeemed for $5 that can be used on future orders placed on Baseballexpress.com
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There are no limits on the number of rewards coupons that you can redeem. The smallest amount of points that can be redeemed at one time is 500 points for a $5 reward coupon. You cannot redeem fewer than 500 points at a time. Points cannot be exchanged for a partial value reward coupon.
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Once your account reaches 1000 points your account will give you an option to redeem a $5 reward. A $10 reward will be made available once you reach 2000 points and a $15 will appear when your account reaches 3000 points.    When you wish to redeem your points for a reward, simply select the reward you want and select "redeem". This will prompt a confirmation.  Upon confirmation you will be sent an email containing a coupon code to be used on your next purchase.
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Rewards cannot be combined with other coupon-based promotions.
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Once you have redeemed points for a coupon code, you cannot reverse that action. Rewards coupons cannot be returned for points added back to your total points balance or exchanged for rewards coupons of different values.
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Rewards coupon codes do not expire. Once you have redeemed points for a coupon code, that rewards coupon is yours to keep and use at any point in the future.
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All customers start in Express Rewards, the first tier of the Express Rewards Program. You can achieve Express Rewards status by making a purchase or by creating an Express Rewards account here.
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To earn Express Rewards Plus status, earn 3,000 or more points by making qualifying purchases.
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To earn Express Rewards Premium status, earn 5,000 or more points by making qualified purchases.
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You unlock both a one-time reward for qualifying for the next tier and a point-earning multiplier on all future purchases. When you achieve Express Rewards Plus status you will receive a one-time $10 off coupon code that can be used on your next purchase. You will earn 6.25 for every dollar you spend on future orders. When you achieve Express Rewards Premium status, you will receive a one-time $15 off coupon code that can be used on your next purchase. You will earn 7.5 points for every dollar you spend on future orders.
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You will earn points at a faster rate once you qualify for a higher tier. Express rewards Plus status users earn 1.25x points for every dollar spent. Express rewards premium status users earn 1.5x points for every dollar spent. Points multipliers are only applied on points earned from placing orders. Regardless of tier level, all users will receive the same number of set points for non-order activities
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You will earn the multiplied points tied to a higher status tier on the first order you place after qualifying for a higher tier. You cannot earn additional points on past orders retroactively.
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Yes, Tier status' reset at the beginning of the year.
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In order to place a team order please call 866.816.9892 or email [email protected] and one of our team sales representatives will help you with any quotes or questions you have. 
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Store Location: San Antonio, Texas Team Express. The Games You Love. The Gear You Need. The Price You Want. Team Express is your number one source for everything team sports. Our goal is to provide coaches, teams, and players with the apparel and equipment they need to find success on the field and to help grow the spirit of team play. Founded in 1990, we have proudly called San Antonio, TX our home for nearly 30 years. We are dedicated to providing fanatical customer service and ease of shopping to the baseball, softball, and football players who demand the best performance products at reasonable prices. We pride ourselves on having the most knowledgeable customer service team and the broadest selection of sports equipment products in the world. We are passionate in our love for sports and we want to share that passion with you!   Retail Store Location: 1003 E Nakoma St., Ste 104 San Antonio TX 78216-2876 Phone:210.525.9161 Retail Store Hours: Monday - Friday: 10am - 7pmSaturday: 10am - 5pmClosed Sundays Services: Baseball: Baseball Equipment, Apparel, Uniforms & Footwear Glove Steaming Team Sales & Volume Discount Softball: Fastpitch & Slowpitch Softball Softball Equipment, Apparel, Uniforms & Footwear Glove Steaming Team Sales & Volume Discount Football: Football Equipment, Apparel, Uniforms & Footwear Helmet & Shoulder Pad Fitting
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Team Express offers an in-store military discount of 5% with valid military ID.
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Our retail store has a batting cage that utilizes a state of the art Rapsodo Hitting 2.0 and pitching 2.0 machine.    The Rapsodo Hitting 2.0 machine gives instant feedback on your exit velocity, launch angle, direction and spin axis. The Pitching 2.0 machine allows you to receive instant data on pitch velocity, spin rate, true spin rate, spin axis, and spin efficiency. See any pitch from side, top pitcher or catcher views. 
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If an item is back-ordered it means that we have stock expected in shortly - We will display the date that we expect the stock to return. Note: please allow 3 to 4 business days in order to receive products into our warehouse and to ship this item out to you.    Can't wait for an item? Please contact our customer service team at 855.397.8170  and we will help you find a similar in stock item! 
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Baseball Express makes every attempt to process orders for in-stock merchandise the same day they are received.  Our standard cut-off time for daily order processing is:    Standard Ground Orders: 1 p.m. CST Monday - Friday or     Expedited Air Orders: 2 p.m. CST Monday - Friday. Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday.  Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Standard Ground shipping is not available for US Territories.  Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code.  STANDARD SHIPPING SERVICE:  Standard Shipping service is available for orders placed before 1 p.m. CST Monday - Friday for in-stock items. In-Stock items that are shipped via Standard Shipping service typically arrive within (3-8) business days after leaving our distribution center.  Standard Shipping service is via Fedex, UPS or USPS depending upon shipment weight and destination. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard shipments are via UPS or Fedex.  SECOND DAY SERVICE:  ***Due to the coronavirus pandemic UPS is no longer ensuring  expedited shipments. We will make every effort to meet your shipping expectations, but delay may be inevitable.***  Second Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only.  Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories.  Second Day Air  Day Order Placed (Before 2 p.m. CST Monday - Friday )  Day Order Received  Monday  Wednesday  Tuesday  Thursday  Wednesday  Friday  Thursday  Monday  Friday  Tuesday  Saturday (Order Processed on Monday)  Wednesday  Sunday (Order Processed on Monday)  Wednesday  NEXT DAY SERVICE:  Next Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only.  Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer).  Guaranteed Next Day shipping is not available for US Territories.  Next Day Air  Day Order Placed (Before 2 p.m. CST Monday - Friday)  Day Order Received  Monday  Tuesday  Tuesday  Wednesday  Wednesday  Thursday  Thursday  Friday  Friday  Monday  Saturday (Order Processed on Monday)  Tuesday  Sunday (Order Processed on Monday)  Tuesday     UPS NEXT DAY SATURDAY AIR:  Saturday deliveries are available in select areas. Please call 833.908.3923 for details. (Monday-Friday)   Severe Weather Impact: Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature.  ALASKA & HAWAII & PUERTO RICO:  Standard shipping service is via UPS Ground, USPS Priority Mail depending upon shipment weight and destination. Expedited Shipping is also available via Fedex 2nd Day Air. Check the UPS Transit Time Calculator for actual expedited service options and transit times.  VIRGIN ISLANDS & OTHER US TERRITORIES:  Standard shipping to the Virgin Islands and other US Territories is via US Postal Service.  APO & FPO SERVICE:  APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service.  CANADIAN SERVICE:  Baseball Express offers the following small package and freight services to Canada:  ** Customer will be responsible for duties & taxes at the time of delivery.  *** All Shipments will be quoted & priced on an individual order basis.  **** Nike, Easton, Under Armour, Louisville Slugger, Majestic, Outdoor Cap, New Era Cap, Oakley, New Balance, Wilson, DeMarini, ATEC and any licensed MLB merchandise cannot be shipped to Canadian addresses from Baseball Express.   
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If an item is Drop Shipped it means that we will be placing your order directly with the vendor and the item will be shipped from the vendor directly to you.
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    Return period and cost are dependent on Express rewards status. Any return cost will be deducted from the product refund.    Items being returned must be in new, unused, original condition. All original boxes, bags, packaging, accessories, and literature must be in new condition and included with the product. We do not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our returns department in error.  Once the item(s) is received it will be inspected by our product specialists. If it is determined there has been an abuse of the product it will be returned back to you. Please allow up to 15 business days for the return to be processed.Once the return has processed a refund for the cost of the product, less any applicable service fees will be issued back to the original form of payment.
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In order to be able to cover a new product under free returns, we do not offer exchanges, however, you are welcome to return any unwanted products and replace an order for the different item(s). Any promotional pricing will not be applied to the replacement order.
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In order to return an item you will need to fill out this form. Please follow the instructions and fill out all of the requested information so that your return label can be generated.    Once the label has been created please print and attach securely to your return package. Then drop it off at your local USPS store.   **Don't forget to include your order number on the return label in order to expedite your refund.**    
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If your order is lost or delivered to you damaged please contact us at 833.908.3993 so a claim can be initiated. We will then start the claim process, please keep in mind that the claim process can take 8-10 business days for a resolution. Team Express reserves the right to refuse a  refund or replacement depending on the results of the claim.
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All refunds will be issued back to the original form of payment.   If using a prepaid gift card (visa, etc) please keep that card until you are certain you are keeping your order- If you no longer have that card please call customer service as soon as possible to update payment. Once the refund goes through to the prepaid card we are unable to return funds .
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Manufacturers Warranties- the following products must call the manufacturer for a resolution. * All (non wood) bats have a minimum 365 day return period with the manufacturer. * All-Star helmets are to be returned to the All-star for repair or replacement. * Pitching Machines. * Oakley glasses- No warranty for football or catchers sun visors. Drop Ship Items are returned to our Distribution Center. Please contact us at 855.397.8170 for warranty information on drop ship items.
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We do not accept returns on used bats, customized items, steamed gloves, gift cards, dvds or products not purchased from us and sent to our returns department in error. 
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Team Express accepts all major credit cards: American Express®, Discover®, MasterCard®, and Visa®.We also accept monies from various third-party financial services, such as Amazon Payments.Payment can also be remitted using a valid Team Express Gift Card, provided the balance is sufficient.When providing a credit card number for payment, you will be asked to provide the security number or CVV code from the reverse of the card. American Express credit cards are exceptions-- the CVV codes on their cards are listed on the front as a four-digit sequence:  
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Orders placed on our website are charged at the time the order is Shipped. Orders placed with items shipping from a manufacturer will be charged in full when the order is placed. Orders placed using a 3rd party financial services, such as Amazon Payments, will be charged when the order is placed.
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All refunds will be issued back to the original form of payment.   If using a prepaid gift card (visa, etc) please keep that card until you are certain you are keeping your order- If you no longer have that card please call customer service as soon as possible to update payment. Once the refund goes through to the prepaid card we are unable to return funds .
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