If you have a question please check our FAQs. If you still can't find an answer, no problem. There are a number of ways you can contact us listed below! If the FAQ doesn't help, try calling a customer service representative at 800.937.4824 (toll free), or live chat below.
Speak To A Customer Service Representative:
All available Customer Service Representatives are located in the central standard time zone (CST), and can be reached during the following times:
Monday - Friday: 9am - 5pm
Live Chat is also available during the same times.
All available Customer Service Representatives are located in the central standard time
zone (CST), and can be reached during the following times:
Mon - Fri 9am – 5pm (CST), Closed Weekends
Or if you prefer, you can call a customer service representative at
833.908.3993 (toll free).
Responses may take up to 24 business hours.
New orders may take up to 2 days to ship - you will receive shipping confirmation once it
Cancellations or order modifications must be done over the phone - call
You may check your order status online!
Retail Store Information
1003 E Nakoma St., Suite 104
San Antonio, TX 78216-2876
Store Manager: Mike Sanchez
We may use information concerning you, including personal information you provide to us, in order to contact you with offers and news concerning our products and services or those of our affiliated companies that we believe may be of interest to you. We also may share such information with our affiliated companies for use by them in order to contact you concerning offers and news that they believe may be of interest to you. You may opt-out of an email marketing list, if you so desire, by using the opt-out functionality and/or information found on any given marketing email, and you will be then be removed from that list in a relatively short period of time.
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.
Information We Store On Your Computer
Web Site Security
All orders submitted through Concourse Team Express sites are encrypted using the latest 256 bit SSL (Secure Sockets Layer) technology. This protection means it may actually be safer for you to use your credit card over the Internet rather than using it in a store. When your browser is in secure mode, you should see an unbroken key or padlock icon near the bottom of your browser window.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Customer Service. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.
Concourse Team Express may amend this policy from time to time. If we make any material change to this privacy statement we will notify you by posting a prominent announcement on our home page; however, any personal information we receive will be treated in accordance with the privacy statement that is in effect a the time we receive such personal information. We encourage you to review this policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
All Concourse Team Express orders are processed by Team Express. All credit card purchases will show Team Express as the merchant on credit card billing statements. All order process customer service issues will be conducted by Team Express Customer Service Agents.
What You Can Do